Terms and Privacy

Rosie Ward t/a Smitten (Sole Trader)

Privacy Policy:

PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy aims to explain how smittenknits.co.uk (the “Site”) collects and uses your personal information through your use of the Site, including any information you may provide through when you purchase a product, browse the Site or sign up to our mailing list. Smitten is the controller and is responsible for your personal information.

THE INFORMATION WE COLLECT ABOUT YOU

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number to enable us to fulfill your order.

HOW YOUR PERSONAL INFORMATION IS COLLECTED

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your personal information by purchasing a product through the Site, creating an account on our website or signing up to our mailing list.
  • Automated technologies or interactions. As you interact with the Site, we may automatically collect usage data and technical data about your device, browsing actions and patterns. We collect this personal data by using cookies, pixels, server logs and other similar technologies.

HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information that we collect to:

  • Fulfill any orders placed through the Site.
  • Communicate with you.
  • Screen orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services.
  • To generate analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

DATA RETENTION

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete this information.

CHANGES:

We may need to update this Policy at any time and without notice and where we do this we will notify you.

It is important that the personal information we hold about you is accurate and up to date. Please keep us informed if your personal information changes.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Payment:

Payments are securely processed via Paypal. You do not need a Paypal account to pay using your Credit or Debit Card. Paymets can also be made by BACs transfer. (Please email rosie@smittenknits.co.uk with your order for BACs transfer details).

We have taken great care to ensure all prices are accurate.

Delivery:

Orders will be dispatched within the following timescales:

Comforters: 3-5 days
Cushions: 3-5 days
Blankets: 5-7 days
Wall Hangings: 3-5 days
Hats: 3-5 days
Stockings: 5-7 days

All orders are sent by First Class Royal Mail with proof of postage obtained.

Returns:

We hope you will love your Smitten products. However, if you are not entirely satisfied, orders can be returned up to 14 days after the receipt of goods for a full refund or exchange. Refunds will be made no later than 14 days after the day the returned product is received. We do not refund returns postage.

We are unable to offer refunds or exchanges on personalised and bespoke orders unless faulty.

Substitutions:

From time to time yarn colours and fabrics may be discontinued, requiring a substitute to be used. On the rare occasion that this should happen we will always notify by email if your order is affected.

Consumer Rights:

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Complaints:

Letters of complaint can be sent to:

Rosie Ward t/a Smitten
140, Station Road
Ratby,
Leicestershire
LE6 0JP