FREE UK DELIVERY ON ORDERS OVER £50!

Shipping & Returns

Shipping:

Orders will be dispatched within the following timescales:

  • Comforters: 3-5 working days
  • Cushions: 5-7 working days
  • Patchwork Blankets: 7-10 working days
  • Wall Hangings: 3-5 working days
  • Hats: 3-5 working days
  • Stockings: 5-7 working days

UK orders are sent by First Class Royal Mail with proof of postage obtained.

International orders are sent by Royal Mail Tracked and Signed service.

The customer is responsible for any customs or import fees. Please contact your local government website for more information.

Shipping Costs:

Shipping costs vary depending on the size of the products ordered and the delivery destination.

Comforters, wall hangings, Christmas stockings and clothing are classed as ‘small’. Shipping costs for these products are:

  • UK (Royal Mail First Class): £2.50
  • Europe (Royal Mail Tracked and Signed): £11.00
  • Rest of the World (Royal Mail Tracked and Signed): £12.00

Patchwork blankets and cushions are classed as ‘large’. Shipping costs for these products are:

  • UK (Royal Mail First Class): £4.50
  • Europe (Royal Mail Tracked and Signed): £14.00
  • Rest of the World (Royal Mail Tracked and Signed): £17.00

You will only be charged once for shipping, for the largest item in your order.

Returns:

We hope you will love your Smitten Knits products. However, if you are not entirely satisfied, orders can be returned, unused and in the original packaging, up to 14 days after the receipt of goods for a full refund or exchange. Refunds will be made no later than 14 days after the day the returned product is received. It is the buyers responsibility to cover return postage costs.

We are unable to offer refunds or exchanges on personalised and bespoke orders unless faulty.

If you are returning a product from outside the UK please mark it as a return clearly on the customs form. This will prevent import charges on the returned parcel.

Orders can be cancelled within 24 hours of being placed by emailing rosie@smittenknits.co.uk