Ts and Cs

Row of comforters

Rosie Ward t/a Smitten (Sole Trader)

VAT number:

GB 998 2386 50

Payment:

Payments are securely processed via Paypal. You do not need a Paypal account to pay using your Credit or Debit Card. Paymets can also be made by BACs transfer. (Please email rosie@smittenknits.co.uk with your order for BACs transfer details).

We have taken great care to ensure all prices are accurate. All prices include VAT where appropriate.

Delivery:

Orders will be dispatched within the following timescales:

Comforters: 3-5 days
Cushions: 3-5 days
Blankets: 5-7 days
Frames: 3-5 days
Hats: 3-5 days
Stockings: 5-7 days

All orders are sent by First Class Royal Mail with proof of postage obtained.

Returns:

We hope you will love your Smitten products. However, if you are not entirely satisfied, orders can be returned up to 14 days after the receipt of goods for a full refund or exchange. Refunds will be made no later than 14 days after the day the returned product is received. We do not refund returns postage.

We are unable to offer refunds or exchanges on personalised and bespoke orders.

Substitutions:

From time to time yarn colours and fabrics may be discontinued, requiring a substitute to be used. On the rare occasion that this should happen we will always
notify by email if your order is affected.

Consumer Rights:

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Complaints:

Letters of complaint can be sent to:
140, Station Road
Ratby,
Leicestershire
LE6 0JP